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The Privacy Policy is designed to explain how Ashenfallous Technologies Private Limited（”we”, “Ashenfallous”） deal with User’s personal info

rmation when the User use any Ashenfallous’s game or service. We are committed to protecting User’s privacy.We will never sell or otherwise pass on User’s privacy information to a third party without User’s consent besides when it is required to provide User the service User is using.

Ashenfallous is required to use the personal data of all the Users in accordance with the applicable laws of the land where the games are being played by the Users.

How we use the information we collect?

Only Ashenfallous has right to the information. We will never sell or otherwise pass on User’s privacy information to a third party without User’s consent. We may use the information to notify User of important announcements regarding our software developments,

software upgrades, special offers, to solicit User’s feedback and input and to provide User the application/software support. If User do not want to receive any announcement from us, User may manage notifications from User app.

User can also ask to be excluded from such announcements by sending us email to this effect. In addition, we may use User Information in a form that is not personally identifiable to help us in analyzing various aspects of user behavior for the purpose of improving our services.

Controlling User Personal Information

User can terminate User’s account at any time which will remove User’s profile and other personal information from view. However, some information may be necessary for providing User our services and support. In that event we may not be able to provide User one or more of our services that User is using.

In Ashenfallous social games, we do not delete the past game results or records even if User deletes application from User phone or do not join again. Ashenfallous will take reasonable steps to protect User’s personal information from loss, misuse,

unauthorized access, disclosure or unauthorized alteration. By downloading any Ashenfallous software or creating an account or accessing or using the service User accepts and agrees to be bound by these terms of service.

Rules and restrictions

Failure to follow restrictions or terms of service can get User account suspended, hacked or permanently banned. Please read the following restrictions which applies to use of the service:

• We recommend that minors over the age of 13 and below the age of 18 shall ask their parents for permission before sending any information about themselves to anyone over the Internet. User must not use the service if User are under the age of 13. User must deny anyone under 13 to use User account. User are fully responsible for any unauthorized use of the service including not limited to the use of credit card or any payment by any method.
• User shall use User account only for non-commercial entertainment purposes. User shall not use the service for any other purpose, such as collecting chips from various accounts or by any other means.
• User shall not use User account for any illegal activity.
• User shall not use User account to transmit repetitive messages (spam), junk e-mail, advertise and solicit.
• User shall not use profanity or language that discriminates or maliciously targets another individual in any way. This includes User profile picture.
• User shall not use User account to cheat or hack the game by any means. Losing on purpose as a means of transferring chips can be tracked easily, and this behaviour will have User chips taken and banned.
• User shall not sublicense, lease, trade, gift, sell or otherwise transfer User account or associated virtual items partly or fully to anyone without written permission from Ashenfallous.
• User shall not buy or get chips, bonus and any other virtual items from any unauthorized source such as links from unknown sources or people promising free chips, etc.
• Users are allowed one account per social network to use the service. In addition, Users cannot use multiple accounts to try to accumulate free chips. This behavior is easily detectible and will result in all User accounts being suspended and/or banned.
• Users shall not use scripts and manual processes to abusively accumulate free chips.
• Users shall not use any of the services or create an account or use an account if Users have been removed or banned from using the service.
• Users shall not use any of the Ashenfallous game or service if Users do not agree with the terms of service and User license to use the service shall immediately terminate.

Governing agreement

The terms of this service govern the relationship between the User and Ashenfallous (“We”) regarding User’s use of any Ashenfallous’s game or service, (“Privacy Policy”). Please read this Privacy Policy carefully, and if the User has any question, feel free to contact Ashenfallous.

Ashenfallous reserves the right to edit these terms of service and policies at any time. We hope that the User can peruse the changes periodically.

Cancellation policy

Once chips have been granted, we do not offer CANCELLATION. If your chips have not been granted for whatever reason, please contact customer support and your chips will be granted immediately. In case we are unable to grant you chips, you can cancel your payment by contacting our customer support and your refund will be processed from our end within 7 working days.

Refund policy

Once chips have been granted, we do not offer refunds. If your chips have not been granted for whatever reason, please contact customer support and your chips will be granted immediately.

In case we are unable to grant you chips, your refund will be processed from our end within 7 working days. If you are refunded even the chips have been granted, your account will be frozen after paying all your balance.

Disclaimer and Limitation of Liabilities:

Ashenfallous shall not be liable for indirect, incidental, special, exemplary, punitive or consequential damages, including lost profits, lost data, personal injury or property damage related to, in connection with, or otherwise resulting from any use of the services, even if ashenfallous has been advised of the possibility of such damages.

Ashenfallous shall not be liable for any damages, liability or losses arising out of: (i) your use of or reliance on the services or your inability to access or use the services; or (ii) any transaction or relationship between you and any third party provider, even if ashenfallous has been advised of the possibility of such damages.

Ashenfallous shall not be liable for delay or failure in performance resulting from causes beyond ashenfallous’s reasonable control. You acknowledge that third party service providers providing services requested through them may offer services and may not be professionally licensed or permitted.

In no event shall ashenfallous’s total liability to you in connection with the services for all damages, losses and causes of action exceed five hundred rupees (inr 500)

The limitations and disclaimer in this section do not purport to limit liability or alter your rights as a consumer that cannot be excluded under applicable law.